Frequently Asked Questions

Our current shipping policy lists standard shipping at $7.99 AUD. It also states that standard shipping is free for all orders, so please check the current shipping offer shown at checkout.

Yes. Our current shipping policy states that free standard shipping is available for all orders.

Yes. Pawray ships internationally as well as within Australia.

Orders are typically processed and dispatched within 1–3 business days.

Once your order has been dispatched, a tracking confirmation link will be sent to you by email so you can monitor your package.

Tracking information can take some time to update after dispatch. If your tracking appears unusually delayed, contact us and we'll help you look into it.

International shipments may be subject to local customs duties, taxes or import fees depending on the destination country. These additional costs are the responsibility of the customer.

Check the tracking information sent to your email first. If your order appears significantly delayed or there is an issue with delivery, contact us at connect@pawray.shop with your order details.

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

Contact us at connect@pawray.shop before sending your item back. If your return is accepted, we'll provide the appropriate return instructions and return shipping label.

No. Items sent back without first requesting a return may not be accepted.

Please inspect your order when it arrives and contact us as soon as possible if it is defective, damaged or you received the wrong item. We'll review the issue and work with you to make it right.

The fastest way to receive a different item is to return the original item and, once the return is accepted, place a separate order for the replacement.

Unfortunately, our current return policy does not accept returns on sale items or gift cards.

Certain products may be non-returnable, including perishable goods, custom or personalised products, personal-care goods, hazardous materials, flammable liquids and gases.

Once we've received and inspected your return, we'll notify you whether the refund has been approved. Approved refunds are automatically issued to your original payment method within 10 business days. Your bank or payment provider may require additional time.

For merchandise shipped into the European Union, our policy provides a 14-day cooling-off period. The item must still meet the applicable return conditions.

ComfortCore™ is a calming vest designed to provide soft, breathable comfort and gentle pressure around your dog's body during stressful situations.

The vest provides a snug, wrapped feeling around your dog's torso through gentle, consistent pressure, designed to help create a greater sense of security during stressful moments.

ComfortCore™ is designed for stressful moments such as storms, fireworks, separation, travel and other situations where your dog may feel overwhelmed.

The vest should feel snug and secure, but never restrictive. You should be able to comfortably fit your fingers between the vest and your dog.

Measure around the widest part of your dog's chest, just behind the front legs, then compare the measurement with the ComfortCore™ size guide. If your dog falls between sizes, size down for a snugger fit.

Where possible, put the vest on before the stressful event begins. This gives your dog time to become familiar with the fit before storms, fireworks, travel, separation or other stressful moments.

Follow the care instructions provided with the product when washing and caring for your vest. Allow it to dry fully before use.

The Pawray Calming Bowl is designed to add enrichment to your dog's mealtime or treat routine and encourage slower, more engaging eating.

Place your dog's food, treats or another suitable food into the bowl and allow them to work through it at their own pace. Start with an amount and texture your dog can easily manage while they get used to it.

Open any removable parts gently and avoid forcing the bowl or its components. For regular cleaning, separate removable parts where applicable, wash with warm soapy water, rinse thoroughly and allow everything to dry fully before the next use.

You can contact us at connect@pawray.shop for questions about products, orders, shipping, returns or anything else we can help with.

Select the product and any available options, add it to your cart and complete checkout using your preferred payment method.

Available payment methods are shown during checkout and may vary depending on your location and payment provider.

Pawray may offer limited-time sales, promotions and special offers. The details of each promotion can vary, so check the offer terms before completing your order.

Enter your discount code in the applicable discount or promo code field during checkout before completing your purchase.

Check that the code has been entered correctly and is still active. Some offers may have minimum spend requirements, exclusions or other conditions. If you're still having trouble, contact us at connect@pawray.shop.

Discount codes and promotions may have different terms. Some offers cannot be combined with other discounts, so check the promotion details before using a code.

Contact us as soon as possible at connect@pawray.shop. We'll do our best to help, although changes may not be possible once an order has entered processing or been dispatched.

Contact us as soon as possible after placing your order. Cancellation may depend on whether the order has already been processed or dispatched.

Contact us immediately at connect@pawray.shop with your order number and the correct address. We'll try to help before the order is processed or dispatched.

Pawray VIP is designed to give members access to selected perks such as special offers, early access to promotions and member-only updates. Exact benefits may vary depending on the current VIP program.

Check the VIP section of the website for current membership information, available benefits and any sign-up requirements.