Shipping Policy

Shipping Policy

Last updated: August 2, 2026

Thank you for shopping with Pawray. Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

During high-volume periods (e.g. sales events, holidays), processing may take slightly longer. We will notify you of any significant delay.

2. Shipping Times

We work with international fulfilment partners to bring you quality products at competitive prices. As a result, most items are shipped from our overseas warehouse(s) directly to you.

  • Estimated delivery time: 7–14 business days from the date of dispatch, for most international destinations.
  • Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs processing, local courier delays, weather, or other events outside our control.
  • Orders may occasionally arrive in separate packages if items ship from different warehouses.

3. Where Do Items Ship From?

To keep our prices low, we source products through international suppliers. Orders may be shipped from an overseas warehouse rather than from a local address. Please factor this into your delivery expectations - this is disclosed here so there are no surprises about origin or timing.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Any applicable rates will be displayed before you complete your purchase. 

5. Customs, Duties & Import Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering, as we have no control over these fees and cannot predict what they may be.

6. Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update after dispatch. You can track your order at [tracking page link / carrier link].

7. Delayed, Lost, or Missing Packages

  • If your order hasn't arrived within the estimated delivery window, please contact us at [SUPPORT EMAIL] and we'll investigate with the carrier.
  • If a package is confirmed lost in transit, we will offer a replacement or refund in accordance with our [Refund Policy].
  • Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

8. Damaged Items

If your order arrives damaged, please contact us within 30 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund per our [Refund Policy].

9. Address Changes

If you need to change your shipping address, please contact us within [X hours] of placing your order. Once an order has been dispatched, we are unable to redirect or change the delivery address.

10. Contact Us

Questions about your shipment? Reach out to us at:

  • Email: [SUPPORT EMAIL]
  • [Contact form link, if applicable]

This Shipping Policy may be updated periodically to reflect changes in our processes or legal requirements. Please check back for the latest version.